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Amazon India complaint: how to get it fixed.

Wrong or damaged item, refund not received, delivery or installation trouble? Complain in writing, in this order, and escalate when each deadline passes. ClassicCase writes every letter, sends it and tracks the replies — free.

Shopping
01
Company support
Who: Customer support
A ticket number and a promise. We record both.
Rule: Companies normally reply within 1–2 days
⏱ 2 days
02
Grievance Officer
Who: Amazon India's Grievance Officer
Must acknowledge within 48 hours. This is the step that works most often.
Rule: Consumer Protection (E-Commerce) Rules 2020: acknowledge within 48 hours, resolve within one month
⏱ 30 days
03
National Consumer Helpline
Who: NCH — Department of Consumer Affairs (1915 / consumerhelpline.gov.in / WhatsApp)
You get a docket number. Add it here so we can follow it.
Rule: NCH forwards your docket to the company and tracks it; companies on its convergence programme respond on it
consumerhelpline.gov.in ↗
⏱ 30 days
04
Consumer Commission
Who: District Consumer Commission (online via e-Jagriti)
A formal case. You can file yourself, no lawyer needed. We prepare the complaint and the evidence list.
Rule: Consumer Protection Act 2019 — no filing fee for claims up to ₹5 lakh; district commission hears up to ₹50 lakh
e-jagriti.gov.in ↗
Final

Guidance, not legal advice. ClassicCase is independent and not linked to Amazon India. Rules last checked 2026-10-21.

Amazon India complaints — common questions

How do I file a complaint against Amazon India?

Start with customer support in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 2 days, go to the next step: Grievance Officer. ClassicCase writes and sends each letter for you, free.

What if Amazon India doesn't reply to my complaint?

Each step has a deadline. Company support: 2 days; Grievance Officer: 30 days; National Consumer Helpline: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.

Can I go to the consumer court against Amazon India?

Yes. Consumer Commission is the last step — you can file online on e-Jagriti without a lawyer. Claims up to ₹50 lakh go to the District Commission. Your letters and their replies are the evidence, so keep everything in writing.

Is ClassicCase part of Amazon India?

No. ClassicCase is an independent, free complaint tracker. We aren't linked to Amazon India — we help you complain to them in the right order and keep the record.

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