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Ride apps, autos & bike taxis: how to complain.
Overcharging, extra cash demanded, cancellations, refunds and driver behaviour on cab, auto and bike-taxi apps. Pick the app for its step-by-step guide — who to write to, when to escalate, and the rule behind each step.
First, the thing to know
Driver asked for extra money, took a long route or behaved badly — what do I do?
If you felt unsafe, call 112 first. Then report it in the app's trip help with the trip ID and a screenshot of the fare shown. Ride apps sell their service online, so the Consumer Protection (E-Commerce) Rules 2020 apply: their Grievance Officer must acknowledge within 48 hours and resolve within a month. Keep the UPI or cash receipt if you paid extra.