Complaint guides · no account needed
Know exactly where to go.
Every kind of complaint has an order of escalation and a clock at each step. Here they are — free, in plain words.
Helplines — free, any timeRules last checked 2026-10-21
Online shopping & delivery ↗Wrong or damaged item, refund not received, delivery or installation troubleShopping4 stepsHome services & repairs ↗Technicians, installations, cleaning, salon, repairs, extra chargesHome services4 stepsUPI, card or online fraud ↗Money taken without your OK, fake links, scam calls, unknown debitsFraud4 stepsBank, card or loan issue ↗Wrong charges, failed transaction not reversed, loan or card problemsBanking2 stepsMobile, broadband & DTH ↗Billing, network, porting, broadband outages, unwanted chargesTelecom3 stepsInsurance claim ↗Claim rejected, delayed, or paid less than it should beInsurance3 stepsFlights & travel ↗Refund not received, cancellation, lost baggage, denied boardingTravel4 stepsSomething else ↗Any product or service you paid forOther4 stepsBribe by a public official ↗Police, traffic police, RTO, municipal or any government staff asked for or took moneyBribe4 stepsPolice misconduct ↗Threats, harassment or violence by police, or refusing to register your complaint (FIR)Police4 stepsGovernment office or service ↗Pending applications, refused services, delays at a government office, PSU or municipalityGovernment4 steps