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Electric scooters & cars: how to complain.

Breakdowns, long service waits, battery and software faults and delivery delays with electric scooters and cars. Pick the app for its step-by-step guide — who to write to, when to escalate, and the rule behind each step.

Ather EnergyOla ElectricTVS iQubeBajaj ChetakHero VidaSimple EnergyRiver EVTata Motors EVMG Motor India

First, the thing to know

My electric scooter or car keeps breaking down and service is slow — what can I do?

Write to the company itself — not only the showroom or service centre — with your chassis/VIN number, invoice, and every service job card. A faulty vehicle or poor service under warranty is a consumer complaint: the National Consumer Helpline (1915) takes it up with the company, and the Consumer Commission can order repair, replacement or a refund. In 2024 the Central Consumer Protection Authority issued a notice to one EV maker after nearly 10,000 helpline complaints in a year — complaining in writing works.