The short version.

What ClassicCase is

ClassicCase helps you write, send and track complaints to businesses and to public grievance bodies. It gives guidance, not legal advice, and we are not a law firm. For anything complex or high-value, speak to an advocate.

What you agree to

• Tell the truth in your complaints. You're responsible for what you send.
• Complain about businesses and their services. Don't use ClassicCase to harass, threaten or publish private details about individuals.
• Only upload evidence you have the right to share.
• Don't try to break, overload or misuse the service.

What we do

• Send nothing without your approval.
• Use AI to draft letters, cross-check them against your story, read replies and screen every new case. A case that looks fake, abusive, duplicated or not about something you paid for may be held for a check by our team before anything is sent, or removed — we always tell you why, and you can appeal to our Grievance Officer.
• Keep your data as described in the privacy notice — and nothing more.
• Show company scorecards only as totals, never your story or name.

No guarantee

We can't promise a company will fix things — but we'll make sure they're asked properly, on time, by the right person, with the right rule.

Changes

If these terms change in a way that matters, we'll tell you before it applies.