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Quick delivery apps (10-minute): how to complain.
Missing, damaged or expired items, wrong charges and refunds from 10-minute grocery and food apps. Pick the app for its step-by-step guide — who to write to, when to escalate, and the rule behind each step.
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First, the thing to know
Item missing, damaged or expired in a quick delivery order — what first?
Report it in the app's order help straight away, with a photo of the item and the bill — most apps only accept reports for a short time after delivery. Ask for the refund to your original payment method, not only wallet credit. If chat doesn't fix it, write to the app's Grievance Officer: under the Consumer Protection (E-Commerce) Rules 2020 they must acknowledge within 48 hours and resolve within a month.