Track your complaint
until it's resolved.
Tell us what went wrong. We write the complaint, send it to the right person, read every reply and watch every deadline — and escalate the moment a company stops responding.
How it works
You tell us once and approve. We handle the follow-ups.
Tell us once
Type it, paste the chat or add screenshots. We pick out the amount, order ID, UPI reference and dates.
Approve, we send
The right letter, to the right person, under the right rule — sent from your own case email address.
We track it
Every reply read. Every deadline counted. The next step is drafted the moment they stall.
Choose your complaint type
If you paid for it, you can complain. Each type has its own escalation steps and legal deadlines.
Rather talk to a person? Free legal aid, consumer helplines and consumer groups in every state.
Help near you →How we use AI
AI does the paperwork. You decide, and a person checks anything unusual.
AI writes each letter from your story, under the right rule, to the right person. Nothing is sent until you approve it.
A second AI compares the letter with your story — amounts, dates, order IDs — and checks the rules and tone. A rewrite that drops a detail is thrown away.
Each reply is read and explained in one line: received, working on it, refused, or resolved. You confirm before a case is closed.
Every new case is checked for fake, abusive or duplicate complaints. Those are held and reviewed by our team — fake cases are removed, so companies take the real ones seriously.
AI only sees your story with phone numbers, emails, UPI IDs, account numbers and addresses removed. It is never used to train models.
You can switch AI off in your privacy centre — rules-based letters still work. Every AI step is shown on your case.
Your data
Evidence files are encrypted before storage (Chennai, India). AI only sees your story with phone, email, account and UPI IDs removed.
Evidence auto-deleted 90 days after your case closes. We remind you to download first.
No ads. Never sold. Your data runs your cases and nothing else.
See, download or delete everything — and withdraw any permission — from your privacy centre.
Questions
Do you use AI?
Yes — to draft your letters, cross-check them against your story, read company replies and screen out fake or abusive cases. You approve everything before it's sent, AI never sees your phone, email, UPI or account details, and you can switch AI off any time.
Is it free?
Yes. Writing, sending, tracking and escalating your complaints costs you nothing. No ads, and your data is never sold.
Do I need a lawyer?
No. Company grievance officers, the National Consumer Helpline, the RBI and insurance ombudsmen are free and built for individuals — even the Consumer Commission needs no lawyer for small claims. ClassicCase is guidance, not legal advice.
How do you know when a company replies?
Every case gets its own email address. Complaints go out from it, so replies come back to us. We read each one, tell you what it means, and escalate to the next step when they say no or run out of time.
What happens to my data?
Used only for your cases. Case details sit on our cloud server (Linode, USA); evidence files are encrypted and kept in Chennai, India. Evidence is deleted 90 days after a case closes. Download or delete everything any time.
I'm under 18.
Every complaint guide and helpline is open without an account. To open cases, a parent or guardian approves by email first. In danger now? Call 112 or Childline 1098.
Get your complaint resolved.
Two minutes to start. We take it from there.