Pronto complaint: how to get it fixed.
Technicians, installations, cleaning, salon, repairs, extra charges? Complain in writing, in this order, and escalate when each deadline passes. ClassicCase writes every letter, sends it and tracks the replies — free.
Guidance, not legal advice. ClassicCase is independent and not linked to Pronto. Rules last checked 2026-10-21.
Pronto complaints — common questions
How do I file a complaint against Pronto?
Start with customer support in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 2 days, go to the next step: Grievance Officer. ClassicCase writes and sends each letter for you, free.
What if Pronto doesn't reply to my complaint?
Each step has a deadline. Company support: 2 days; Grievance Officer: 30 days; National Consumer Helpline: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.
Can I go to the consumer court against Pronto?
Yes. Consumer Commission is the last step — you can file online on e-Jagriti without a lawyer. Claims up to ₹50 lakh go to the District Commission. Your letters and their replies are the evidence, so keep everything in writing.
Is ClassicCase part of Pronto?
No. ClassicCase is an independent, free complaint tracker. We aren't linked to Pronto — we help you complain to them in the right order and keep the record.