Complaint guides · no account needed
Mobile, broadband & DTH
Billing, network, porting, broadband outages, unwanted charges
Helplines — free, any timeRules last checked 2026-10-21
Telecom
01⏱ 7 days
Complaint Centre
Who: The operator's complaint centre
A docket number. Faults should be fixed in days.
Rule: TRAI: faults within days, billing within 4 weeks — we allow 7 days
02⏱ 39 days
Appellate Authority
Who: The operator's Appellate Authority
A formal decision on your appeal.
Rule: TRAI: appeal within 30 days; the appeal is decided within 39 days
03Final
Consumer Commission
Who: District Consumer Commission (online via e-Jagriti)
A formal case. You can file yourself, no lawyer needed. We prepare the complaint and the evidence list.
Rule: Consumer Protection Act 2019 — no filing fee for claims up to ₹5 lakh; district commission hears up to ₹50 lakh
e-jagriti.gov.in ↗Guidance, not legal advice. Timelines come from published rules and are rounded up so you never escalate too early.
Complaint guides by company
Common questions
Where do I complain about mobile, broadband & dth?
In this order: 1. Complaint Centre (The operator's complaint centre), 2. Appellate Authority (The operator's Appellate Authority), 3. Consumer Commission (District Consumer Commission (online via e-Jagriti)).
How long do I wait at each step?
Complaint Centre: 7 days; Appellate Authority: 39 days; Consumer Commission: the final step.
What is the final step?
Consumer Commission: A formal case. You can file yourself, no lawyer needed. We prepare the complaint and the evidence list.