CRED complaint: how to get it fixed.
Wrong charges, failed transaction not reversed, loan or card problems? Complain in writing, in this order, and escalate when each deadline passes. ClassicCase writes every letter, sends it and tracks the replies — free.
Guidance, not legal advice. ClassicCase is independent and not linked to CRED. Rules last checked 2026-10-21.
CRED complaints — common questions
Money taken without my OK — what first?
Call 1930 and file at cybercrime.gov.in within hours, then tell your bank in writing within 3 working days. Reporting quickly keeps your liability at zero under RBI rules.
How do I file a complaint against CRED?
Start with your bank in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 30 days, go to the next step: RBI Ombudsman. ClassicCase writes and sends each letter for you, free.
What if CRED doesn't reply to my complaint?
Each step has a deadline. Written complaint to the bank: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.
Can I go to the consumer court against CRED?
The last step for this kind of complaint is RBI Ombudsman (RBI Integrated Ombudsman (cms.rbi.org.in / 14448)). Keep every letter and reply — they are your evidence.
Is ClassicCase part of CRED?
No. ClassicCase is an independent, free complaint tracker. We aren't linked to CRED — we help you complain to them in the right order and keep the record.