Hero Vida complaint: how to get it fixed.

Write to the company itself — not only the showroom or service centre — with your chassis/VIN number, invoice, and every service job card. A faulty vehicle or poor service under warranty is a consumer complaint: the National Consumer Helpline (1915) takes it up with the company, and the Consumer Commission can order repair, replacement or a refund. In 2024 the Central Consumer Protection Authority issued a notice to one EV maker after nearly 10,000 helpline complaints in a year — complaining in writing works.

Start with customer support in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 3 days, go to the next step: Grievance / escalation desk. ClassicCase writes and sends each letter for you, free.

Each step has a deadline. Company support: 3 days; Grievance / escalation desk: 15 days; National Consumer Helpline: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.

Yes. Consumer Commission is the last step — you can file online on e-Jagriti without a lawyer. Claims up to ₹50 lakh go to the District Commission. Your letters and their replies are the evidence, so keep everything in writing.

No. ClassicCase is an independent, free complaint tracker. We aren't linked to Hero Vida — we help you complain to them in the right order and keep the record.