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Food delivery apps: how to complain.
Wrong, missing, stale or unsafe food, late orders and refunds from food delivery apps. Pick the app for its step-by-step guide — who to write to, when to escalate, and the rule behind each step.
First, the thing to know
Food was wrong, missing, stale or made me ill — where do I complain?
Report it in the app's order help with photos as soon as it arrives. For food safety (stale, contaminated, foreign object), you can also complain to FSSAI through its Food Safety Connect app or foscos.fssai.gov.in. If you fell ill, keep the doctor's note and bills — they support a refund and compensation claim.