Complaint guides · no account needed
Something else
Any product or service you paid for
Helplines — free, any timeRules last checked 2026-10-21
Other
01⏱ 3 days
Company support
Who: Customer support
A ticket number and a promise.
Rule: We give them 3 days for a first answer
02⏱ 15 days
Grievance / escalation desk
Who: The company's grievance or escalation contact
A written answer.
Rule: Most companies publish an escalation contact
03⏱ 30 days
National Consumer Helpline
Who: NCH — Department of Consumer Affairs (1915 / consumerhelpline.gov.in / WhatsApp)
You get a docket number. Add it here so we can follow it.
Rule: NCH forwards your docket to the company and tracks it; companies on its convergence programme respond on it
consumerhelpline.gov.in ↗04Final
Consumer Commission
Who: District Consumer Commission (online via e-Jagriti)
A formal case. You can file yourself, no lawyer needed. We prepare the complaint and the evidence list.
Rule: Consumer Protection Act 2019 — no filing fee for claims up to ₹5 lakh; district commission hears up to ₹50 lakh
e-jagriti.gov.in ↗Guidance, not legal advice. Timelines come from published rules and are rounded up so you never escalate too early.
Complaint guides by company
Common questions
Where do I complain about something else?
In this order: 1. Company support (Customer support), 2. Grievance / escalation desk (The company's grievance or escalation contact), 3. National Consumer Helpline (NCH — Department of Consumer Affairs (1915 / consumerhelpline.gov.in / WhatsApp)), 4. Consumer Commission (District Consumer Commission (online via e-Jagriti)).
How long do I wait at each step?
Company support: 3 days; Grievance / escalation desk: 15 days; National Consumer Helpline: 30 days; Consumer Commission: the final step.
What is the final step?
Consumer Commission: A formal case. You can file yourself, no lawyer needed. We prepare the complaint and the evidence list.