Porter complaint: how to get it fixed.
Technicians, installations, cleaning, salon, repairs, extra charges? Complain in writing, in this order, and escalate when each deadline passes. ClassicCase writes every letter, sends it and tracks the replies — free.
Guidance, not legal advice. ClassicCase is independent and not linked to Porter. Rules last checked 2026-10-21.
Porter complaints — common questions
Driver asked for extra money, took a long route or behaved badly — what do I do?
If you felt unsafe, call 112 first. Then report it in the app's trip help with the trip ID and a screenshot of the fare shown. Ride apps sell their service online, so the Consumer Protection (E-Commerce) Rules 2020 apply: their Grievance Officer must acknowledge within 48 hours and resolve within a month. Keep the UPI or cash receipt if you paid extra.
How do I file a complaint against Porter?
Start with customer support in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 2 days, go to the next step: Grievance Officer. ClassicCase writes and sends each letter for you, free.
What if Porter doesn't reply to my complaint?
Each step has a deadline. Company support: 2 days; Grievance Officer: 30 days; National Consumer Helpline: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.
Can I go to the consumer court against Porter?
Yes. Consumer Commission is the last step — you can file online on e-Jagriti without a lawyer. Claims up to ₹50 lakh go to the District Commission. Your letters and their replies are the evidence, so keep everything in writing.
Is ClassicCase part of Porter?
No. ClassicCase is an independent, free complaint tracker. We aren't linked to Porter — we help you complain to them in the right order and keep the record.