Air India complaint: how to get it fixed.
Refund not received, cancellation, lost baggage, denied boarding? Complain in writing, in this order, and escalate when each deadline passes. ClassicCase writes every letter, sends it and tracks the replies — free.
Guidance, not legal advice. ClassicCase is independent and not linked to Air India. Rules last checked 2026-10-21.
Air India complaints — common questions
How do I file a complaint against Air India?
Start with customer support in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 7 days, go to the next step: Nodal / Appellate Officer. ClassicCase writes and sends each letter for you, free.
What if Air India doesn't reply to my complaint?
Each step has a deadline. Airline / travel support: 7 days; Nodal / Appellate Officer: 15 days; AirSewa: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.
Can I go to the consumer court against Air India?
Yes. Consumer Commission is the last step — you can file online on e-Jagriti without a lawyer. Claims up to ₹50 lakh go to the District Commission. Your letters and their replies are the evidence, so keep everything in writing.
Is ClassicCase part of Air India?
No. ClassicCase is an independent, free complaint tracker. We aren't linked to Air India — we help you complain to them in the right order and keep the record.