IRCTC complaint: how to get it fixed.
Refund not received, cancellation, lost baggage, denied boarding? Complain in writing, in this order, and escalate when each deadline passes. ClassicCase writes every letter, sends it and tracks the replies — free.
Guidance, not legal advice. ClassicCase is independent and not linked to IRCTC. Rules last checked 2026-10-21.
IRCTC complaints — common questions
How do I file a complaint against IRCTC?
Start with customer support in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 7 days, go to the next step: Nodal / Appellate Officer. ClassicCase writes and sends each letter for you, free.
What if IRCTC doesn't reply to my complaint?
Each step has a deadline. Airline / travel support: 7 days; Nodal / Appellate Officer: 15 days; AirSewa: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.
Can I go to the consumer court against IRCTC?
Yes. Consumer Commission is the last step — you can file online on e-Jagriti without a lawyer. Claims up to ₹50 lakh go to the District Commission. Your letters and their replies are the evidence, so keep everything in writing.
Is ClassicCase part of IRCTC?
No. ClassicCase is an independent, free complaint tracker. We aren't linked to IRCTC — we help you complain to them in the right order and keep the record.