Complaint guides · no account needed
Flights & travel
Refund not received, cancellation, lost baggage, denied boarding
Helplines — free, any timeRules last checked 2026-10-21
Travel
01⏱ 7 days
Airline / travel support
Who: Customer support
A ticket number and a promise. We record both.
Rule: We allow a week for a first answer
02⏱ 15 days
Nodal / Appellate Officer
Who: The airline's Nodal Officer
A written answer.
Rule: Airlines publish a nodal and an appellate officer
03⏱ 30 days
AirSewa
Who: Ministry of Civil Aviation — AirSewa
A reference number to track.
Rule: Government grievance portal for air travel
airsewa.gov.in ↗04Final
Consumer Commission
Who: District Consumer Commission (online via e-Jagriti)
A formal case. You can file yourself, no lawyer needed. We prepare the complaint and the evidence list.
Rule: Consumer Protection Act 2019 — no filing fee for claims up to ₹5 lakh; district commission hears up to ₹50 lakh
e-jagriti.gov.in ↗Guidance, not legal advice. Timelines come from published rules and are rounded up so you never escalate too early.
Complaint guides by company
Common questions
Where do I complain about flights & travel?
In this order: 1. Airline / travel support (Customer support), 2. Nodal / Appellate Officer (The airline's Nodal Officer), 3. AirSewa (Ministry of Civil Aviation — AirSewa), 4. Consumer Commission (District Consumer Commission (online via e-Jagriti)).
How long do I wait at each step?
Airline / travel support: 7 days; Nodal / Appellate Officer: 15 days; AirSewa: 30 days; Consumer Commission: the final step.
What is the final step?
Consumer Commission: A formal case. You can file yourself, no lawyer needed. We prepare the complaint and the evidence list.