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Medicine & pharmacy apps: how to complain.
Wrong, missing or expired medicines and refunds from online pharmacies. Pick the app for its step-by-step guide — who to write to, when to escalate, and the rule behind each step.
First, the thing to know
I got the wrong or an expired medicine — what first?
Don't take it. Photograph the strip (name, batch number, expiry) and the bill, report it in the app, and ask for a refund or a correct replacement. Expired or wrong medicine is a deficiency in service — escalate to the Grievance Officer if the app doesn't fix it quickly.