PharmEasy complaint: how to get it fixed.
Wrong or damaged item, refund not received, delivery or installation trouble? Complain in writing, in this order, and escalate when each deadline passes. ClassicCase writes every letter, sends it and tracks the replies — free.
Guidance, not legal advice. ClassicCase is independent and not linked to PharmEasy. Rules last checked 2026-10-21.
PharmEasy complaints — common questions
I got the wrong or an expired medicine — what first?
Don't take it. Photograph the strip (name, batch number, expiry) and the bill, report it in the app, and ask for a refund or a correct replacement. Expired or wrong medicine is a deficiency in service — escalate to the Grievance Officer if the app doesn't fix it quickly.
How do I file a complaint against PharmEasy?
Start with customer support in writing, so there is a record. Give your order or account ID, the amount and what you want (refund, replacement or repair). If it isn't fixed within 2 days, go to the next step: Grievance Officer. ClassicCase writes and sends each letter for you, free.
What if PharmEasy doesn't reply to my complaint?
Each step has a deadline. Company support: 2 days; Grievance Officer: 30 days; National Consumer Helpline: 30 days. When a deadline passes without a fix, you escalate to the next step — we track the dates and tell you when.
Can I go to the consumer court against PharmEasy?
Yes. Consumer Commission is the last step — you can file online on e-Jagriti without a lawyer. Claims up to ₹50 lakh go to the District Commission. Your letters and their replies are the evidence, so keep everything in writing.
Is ClassicCase part of PharmEasy?
No. ClassicCase is an independent, free complaint tracker. We aren't linked to PharmEasy — we help you complain to them in the right order and keep the record.